We have your back!
And we want you to shop with confidence and without worries.
Our company returns and refund policy ensures that your purchases are covered in the event that you encounter a problem.
It is fast and easy. Our return, refund and exchange policy is for a period of 7 days.
If you didn’t receive your product or it is significantly different to the description, we guarantee to refund your payment within 14 days.
In order to protect all customers and ensure that all returns, refunds and exchanges are handled fairly, FIDO Anti Bark may require a receipt or decline your return, refund or exchange in some situations, such as:
- Products that were not bought directly from FIDO Anti Bark – like from a thrift store.
- Products that have been defaced, used or not in its original packaging.
- Products with missing labels.
- Products without receipts.
- Products that have been lost or damaged to the point where they aren’t usable.
- Products that don’t work on your dog- The product will not work on deaf or hearing impaired dogs, also some dogs may not be responsive to ultrasonic correction.
- We also can not issue a refund if you simply change your mind about the product.
Returns accepted if product not as described, buyer pays return shipping fee; or keep the product & agree refund with us. Kindly contact us as we are always willing to work things out and find a perfect solution to your situation.
Conditions for Submitting Refund Requests
You can submit return, refund or exchange requests up to 7 days after your order has been received. Do this by contacting our customer service team directly via email: [email protected]
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email: [email protected]
Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.